Refund and Return Policy – ADELAADVEN
Effective Date: February 24, 2025
At ADELAADVEN (https://adelaadven.xyz/), we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund policy to provide you with peace of mind. Please review the details below to understand our return and refund process.
1. Eligibility for Returns and Refunds
To qualify for a return or refund, your item must meet the following conditions:
- The item must be unused, unworn, and in its original packaging with all tags, manuals, and accessories included.
- The return request must be made within 30 days from the date of delivery.
- Items must be returned in the same condition as received, free from damage, scratches, or alterations.
- Proof of purchase (order confirmation or receipt) is required for all returns.
Non-Returnable Items:
- Personalized or engraved watches.
- Items marked as “Final Sale” or “Non-Returnable.”
- Watches that show signs of wear, misuse, or damage caused by the customer.
2. How to Initiate a Return
To request a return, follow these simple steps:
- Contact Us – Email contact@adelaadven.xyz or call 078 4979 6983 to initiate your return request.
- Receive Return Instructions – Our team will provide you with a return authorization and shipping details.
- Pack and Ship – Securely package the item and ship it using a trackable shipping service to ensure safe delivery. The return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Inspection and Approval – Once we receive the returned item, our team will inspect it within 5-7 business days to ensure it meets the return criteria.
3. Refund Process
- Approved refunds will be processed to the original payment method within 7-10 business days after inspection.
- If the refund is delayed, please check with your bank or credit card provider, as processing times may vary.
- Shipping fees and handling charges are non-refundable unless the return is due to an error on our part (such as receiving a defective or incorrect item).
4. Exchanges
If you received a defective or incorrect item, we are happy to offer an exchange at no additional cost. Simply follow the return steps above, and we will process a replacement upon receipt of the returned item.
5. Damaged or Defective Products
If your watch arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will assess the damage and provide a solution, which may include a replacement, repair, or refund.
6. Cancellations
- Orders can be canceled within 24 hours of purchase for a full refund.
- Once an order has been processed and shipped, cancellations are no longer possible, and the return policy will apply.
7. Contact Us
For any questions or concerns about our Refund and Return Policy, feel free to reach out to us:
📍 Address: 79 Earls Avenue Street, Whitecroft, United Kingdom
📞 Phone: 078 4979 6983
📧 Email: contact@adelaadven.xyz
🌐 Website: https://adelaadven.xyz/